Jump Crew - Chief Digital Product Officer - Nashville TN

The Chief Digital Product Officer (CDPO) will be accountable for delivering company growth through evolving our digital strategy, developing the customer experience online and offline through collaboration, and leading the digital transformation of our publishing businesses and content platform. The CDPO will oversee the operations in the rapidly changing digital sectors including web and mobile applications, social media and related applications, and performance marketing. You will be responsible for providing the organization with a detailed analysis of market trends and developments. You will leverage data to drive insights to help the organization move forward. You must be obsessed about the customer, be able to influence the organization to do the same and will lead the development of the ever-changing technologies to react to and address consumer behaviors. We are looking for a CDPO that can lead transformations quickly and broadly, have a strong bias for action, be a bold thinker and is able to build strong cross-functional relationships.

Primary Responsibilities:

Strategy

• Direct the development of the digital strategy across all brands and all divisions of the organization.
• Develop forward looking strategies to leverage new and innovative digital initiatives to advance the companies market position.
• Develop partnership and internal functionality to leverage data in decision making and optimize performance.
• Drive acquisition strategy with business unit managers to grow customer and brand base.
• Partner with the C Suites to deliver the best customer experience in the business. This includes identifying competitors, opportunities for innovation, assessing marketplace obstacles and technical hurdles so the business continues to grow.
• Develop and deliver a short term and long-term plan for optimizing existing revenue and creating new revenue products .
• Assist with CMS and CRM strategy driven by data that enables a deeper customer relationship with a focus on segmentation and personalization.

People

• Collaborate and communicate effectively with the other members of the leadership team, relentlessly putting the customer first.
• Lead the overall Digital & Ops teams.
• Support building a performance driven culture with a consumer focus while improving employee engagement.
• Develop, manage and curate a portfolio of key third-party relationships (agencies, service providers, consultants, etc.) as needed to advance our strategy
• Lead cross-functional teams in the execution of a business intelligence and analytical approach to marketing.

Technology

• Identify technology trends and evolving social behaviors that may support or impede the business growth; build action plans to address to continue JumpCrew’s growth.
• Drive innovative solutions through digital channels to improve the customer experience that may not be achievable through traditional brick and mortar channels.

• Resourceful. You build new integrations that tie disparate manual systems into a symphony of improved customer experiences.
• Technical. You have well-developed technical skills with an ability to work collaboratively across functional areas and with a multitude of owners.
• Results-oriented. You make things happen and have a proven track record of driving change.
• Innovative. You bring a vision for the future and you thrive in a fast-paced, high energy environment.
• A True Leader. You have excellent interpersonal and written and oral communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups.
• Experienced. A minimum of 10 years’ experience in Digital & Product roles as well as experience in both an agency and enterprise environment. BI and BA knowledge as well. Experience from a tech firm is a plus.
• You are a Recruiter JumpCrew hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best sales brands in the world!
• Curious. We only hire extremely curious people.
• Education. Bachelor’s Degree required; MBA preferred

We are a growing and fast paced organization interested in the ‘Best & Brightest’ candidates who thrive in this type of environment. An entrepreneurial culture and growth mindset power our growth. Leadership is focused on accelerating achievement and creating opportunities for professional fulfillment. The company values diversity, honesty, ongoing learning, open and candid communication.